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Refund & Return Policy


Last Updated: 20/Apr/2026

At WeCuree, we strive to deliver high-quality, natural hair care products. Due to the personal nature of our products, we follow a limited return policy to ensure hygiene and product integrity.

1. Returns Eligibility

We accept returns only under the following conditions:

  • Product received is damaged, leaking, or defective
  • Wrong product delivered

📌 To be eligible:

  • Request must be raised within 48 hours of delivery
  • Product must be unused and in original packaging
  • Proof (images/videos) must be provided

2. Non-Returnable Items

We do not accept returns for:

  • Opened or used products
  • Change of mind
  • Allergic reactions or dissatisfaction after use
  • Minor packaging variations

⚠️ As our products are personal care items, returns are restricted for safety and hygiene reasons.

3. Refund Policy

Once your return request is approved:

  • Refunds will be processed within 5–7 business days
  • Amount will be credited to the original payment method

In case of Cash on Delivery (if applicable):

  • Refund will be issued via bank transfer or UPI

4. Replacement Policy

Instead of refunds, we may offer:

  • Free replacement for damaged or incorrect items

5. Return Process

To request a return:

  1. Email us at wecuree.acc@gmail.com

  2. Share:

    • Order ID
    • Issue description
    • Photos/videos as proof
  3. Our team will review and respond within 24–48 hours

6. Cancellation Policy

  • Orders can be cancelled only before dispatch
  • Once shipped, cancellation is not possible

7. Shipping Charges

  • If the return is approved due to our error (damage/wrong item), we will bear the shipping cost
  • Otherwise, return shipping (if applicable) will be borne by the customer

8. Important Disclaimer

  • Results of hair care products vary from person to person
  • We do not guarantee specific results
  • Refunds will not be issued based on performance expectations

9. Contact Us

For any queries related to returns or refunds: